Scope of Services
Community Boss provides retail goods and services only (physical materials and hosted software), no physical on-site service is performed.
We generally enroll in standard vendor registration systems (e.g. Compliance Depot). If we are required to provide a customer-specific insurance certificate, a fee of $100/month will apply.
Fees & Billing
Community Boss setup fees and material purchases are billed at the time of Quote acceptance. Community Boss subscription services are billed in advance on a monthly, quarterly, half-annual, or annual basis. Your billing cycle renews automatically until canceled and the billing cycle length may be changed at any time.
• Monthly payments: If a Quote is accepted on a date other than the first of the month, service fees will be prorated based on the date of Quote acceptance
• Annual payments: Annual contracts are billed immediately but the billing cycle for annual payments begins on the 1st of the following month
We bill via emailed invoice unless automatic credit card billing is established and accept check, ETF, and credit card payments. If the use of an invoice management system that does not accept emailed invoices (e.g. SAP Ariba, OpsTechnology, VENDORCafe, NEXUS, Catalyst, et al) is required, there is a $10 per-invoice administrative fee for monthly invoicing (waived for quarterly or longer invoicing).
Unless otherwise stated, invoiced charges are due net 30 days from the invoice date.
Our fees do not include any purchase-specific taxes, such as sales or use taxes. If we’re required by law to collect or pay these taxes, we will add them to your service billing unless you provide us with a valid tax exemption certificate issued by the appropriate taxing authority.
Past Due Charges
If any invoiced amount is not received by the due date, those charges may accrue late interest fees at the rate of 1.5% of the outstanding balance per month. Access to accounts with outstanding balances more than 30 days past due may be deactivated at our discretion; accounts with outstanding balances more than 90 days past due may be closed and all account data permanently deleted.
Cancellation Policy for Multifamily
Unless otherwise stated, all accounts require a 12-month commitment with a 30-day, no-penalty cancellation policy. If cancellation is requested, your account will remain open for the remainder of the current billing cycle, at the end of which it will be closed and all account data permanently deleted.
Cancellation Policy for Condos & HOAs
Unless otherwise stated, all accounts require a 1-year commitment. Refunds on annual payment accounts will not be given even if the account is canceled before the 1 year is over. Monthly billed accounts are invoiced on a month-to-month basis and can be canceled after the first 12 months with a 30-day notice.
Cancellation Policy for Commercial Accounts
Unless otherwise stated, all accounts require a 12-month commitment. After the first 12 months, you may request cancellation of your Community Boss services at any time prior to the start of the next billing cycle without penalty. If cancellation is requested, your account will remain open for the remainder of the current billing cycle, at the end of which it will be closed and all account data permanently deleted.
Reimbursements for annual, semi-annual, quarterly, or multi-year payments are not given if the account is canceled early.